Terms & Conditions
TERMS OF WEBSITE
RELIANCE ON INFORMATION POSTED AND DISCLAIMER
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
INFORMATION ABOUT US
Jayne Beckett Facial Aesthetics/jbfaclinics.com is a site operated by J B Aesthetics Ltd; we are a company registered in England and Wales under registration number 7817473. Our registered office is 100 Boldmere Road, Sutton Coldfield, West Midlands, B73 5UB. Our VAT number is 156810310.
HOW TO ORDER
All orders must be placed online through the website using the shopping basket and payment facility provided. Please do NOT email us your order and/or payment details. No responsibility can be taken for the security of your details if given using this method.
METHOD OF PAYMENT
Payment can be made by debit or credit card, either VISA (Credit, Debit, Electron) or Mastercard or Maestro. We are unable to accept cheques, cash or postal orders through the website. Orders will only be processed if you provide the cardholders name as it is shown on the card together with the postcode that appears on the card statement. No responsibility will be taken by Jayne Beckett Facial Aesthetics or J B Aesthetics Ltd for incorrect or incomplete details submitted on the website. Fraud is illegal and perpetrators will be prosecuted.
All our deliveries are FREE to UK addresses; we aim to dispatch your order within 3 working days of receiving it. All our packages will be sent First Class Royal Mail Recorded Delivery.
We will provide you a tracking code on confirmation of order via email, which you can use on the Royal Mail Track and Trace Tool. Where you will be able to find online proof of delivery and view an online copy of the confirmation signature.
Our delivery service is available for all addresses within the UK and Channel Islands. Please note that working days exclude Saturdays, Sundays and Bank Holidays. As all our parcels require a signature upon delivery; we are unable to deliver to PO Box addresses.
Orders to one address may be delivered in one or more deliveries. Any delivery timescales are indicative only. For security reasons all parcels must be signed for on receipt.
If you would like to send your order as a gift, you can select the gift-wrap option at the delivery options stage of the ordering process. If you select the gift-wrap option, those items, will be presented in our signature gift packaging.
If you have any problems with your delivery please contact customer services by email as soon as possible on .
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat this order as cancelled.
PROMOTIONS AND DISCOUNTS
Only one promotion code can be used per order, selected brand / product exclusions may apply, a promotion code cannot be used after the order has been placed. All promotions and discounts are done so at our discretion and can be revoked at any time.
If any of our products are out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and plastic wrapping intact) and we will issue a full refund for the price you paid for the item. We can only give refunds on opened goods if they are faulty.
Please email customer services on to request a returns form.
We aim to meet the distance selling regulations and every customer has the right to cancel their order within 7 days of receiving their goods. If you wish to cancel your order please email us at as soon as possible, the latest being within 7 days of receiving your goods. If the goods have been received you must return them following the instructions provided in the returns form. Items should be unused, unopened and their original packaging and must be accompanied by the original delivery note, then sent by recorded delivery. Where items are unwanted you will be responsible for the cost of returning the items. Refunds will be made to the card, which you originally used for the purchase. Nothing in these terms and conditions affects your statutory rights as a consumer.
If you receive an item that has been damaged in the post please report this to us within 7 working days of delivery. Please email with your full name your order number and details of the damage including a photograph. We will arrange for replacements to be sent to you at your convenience and will send a returns packet to you for the damaged goods.
We aim to deal with all complaints a s quickly and effectively as possible. Please direct all complaints in writing to customer services via email to We will acknowledge any complaint made through the website via email within 5 days and to conclude our investigations as soon as possible thereafter. Timescale will be dependent upon the specific nature of the complaint.
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and have permission to use all material published on it. Those works are protected by copyright laws. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence or permission to do so from us or our licensors.
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data. Information provided voluntarily by you. For example, when you register for information or make a purchase. Information that you provide when you communicate with us by any means.
USE OF YOUR INFORMATION
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information. To inform you of any changes to our website, services or goods and products. If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.
DISCLOSING YOUR INFORMATION
In the event that we sell any or all of our business to the buyer. Where we are legally required by law to disclose your personal information. To further fraud protection and reduce the risk of fraud.
THIRD PARTY LINKS
ACCESS TO INFORMATION
VIRUSES HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKS FROM OUR SITE
JURISDICTION AND APPLICABLE LAW
If you have any concerns about material which appears on our site, please contact Customer Services on
THANK YOU FOR VISITING JAYNE BECKETT FACIAL AESTHETICS